No. Applerok is not directly affiliated with Apple. We operate as an independent, third-party, white-glove reseller and service provider.

Most devices are preowned and certified, but we also offer brand new and 'like-new' devices when available. Each listing clearly states the condition.

Yes — all devices sold by Applerok are unlocked for U.S. carriers.

Not through the Applerok Store. For international orders, please visit our main business site at appleroks.com.

Applerok is an e-commerce Apple-authorized reseller dedicated to delivering genuine Apple devices and certified preowned products with premium service. We source devices through authorized channels, perform rigorous quality checks and refurbishment where applicable, and offer white-glove support, fast fulfillment, and business-grade services for bulk and enterprise customers.

Read our full company story and mission on our About Us page: About Applerok.

We opened in March 2016 in Beverly Hills, California.

ApplePass is an optional subscription that gives members competitive pricing, free overnight shipping on U.S. orders, and priority 24/7 support.

$9.99 per month or $99.99 per year. Taxes may apply.

Major credit/debit cards, Apple Pay, PayPal, and select third-party financing options where offered.

Yes — available at checkout through our financing partners. Terms are provided by the financing provider.

We provide standard and expedited shipping across the contiguous U.S. ApplePass members receive free overnight shipping. All orders include tracking numbers.

Yes. We offer in-store pickup and appointment-based white-glove delivery/personal setup at our Beverly Hills location. Contact support to book an appointment.

Eligible returns are accepted within the stated return window. Items must follow return instructions, include original packaging where applicable, and meet the condition listed on the product page.

Many products include a limited Applerok warranty; some are eligible for AppleCare. Specific warranty information is listed on each product page and on your invoice.

We provide serial numbers and device details on the packing slip and in your account so you can verify authenticity with Apple or through provided verification tools.

Yes. We serve business accounts with bulk pricing, invoicing, device staging, and customized fulfillment. Reach out to our business sales team for a quote.

We accept trade-ins for eligible devices; trade-in values depend on condition and model. Options include store credit or trade-in discounts towards a new purchase.

After shipment you’ll receive a tracking email. You can also view order status in your account dashboard.

Contact us immediately. If the order hasn’t shipped we can usually modify or cancel it; once shipped, standard return procedures apply.

Yes — digital gift cards are available for purchase and may be redeemed online at the Applerok Store.

Promotions are applied at checkout when valid. Read terms on the promotion page for exclusions; bundle discounts are shown on product pages.

We use PCI-compliant payment processors, TLS encryption, and secure storage practices. See our Privacy Policy for complete details on data practices.

ApplePass members receive 24/7 priority support. All customers can contact support via phone at (833) 486-3692 or email help@applerokstore.com for assistance.

Mailing / store address: 8383 Wilshire Blvd, #609, Beverly Hills, CA 90211
Phone: (833) 486-3692
Email: help@applerokstore.com