Return Policy
Applerok — Return Policy
We want you to be satisfied with your Applerok purchase. This page explains our return requirements, timelines, and how refunds are handled. Please read carefully — timely returns are critically important.
IMPORTANT — TIMELY RETURNS REQUIRED:
Once we issue a return label for your order, you have exactly 10 days to drop off the package or otherwise return it using that label. If the package is returned later than 10 days, a late-return fee will be deducted from your refund. (We strongly recommend returning on the same day or within 48 hours of receiving the label to avoid problems.)
Return eligibility & window
- We accept returns within 90 days from the date of delivery.
- Items must be returned in the condition described in your return authorization. Packaging and included accessories should be returned when possible.
- Exceptions: Certain clearance or customized items may be final sale — if that applies it will be stated at purchase.
Restocking fee & damaged/stolen items
Our standard restocking fee is 5.5%. If an item is damaged in transit or reported stolen, we will make an exception and issue a return label on our end so you are not charged the restocking fee.
We do not add restocking charges directly to your payment method — the fee will simply be deducted from your total refund amount.
Return process & timeline
- Request a return: Contact us at help@applerokstore.com or call (833) 486-3692 to request an RMA and label.
- Label issued: When we send a return label, you have 10 days to drop off / return the package using that label.
- Courier delivery confirmation: Refunds are only issued after the courier marks the return as delivered on the tracking page.
- Processing time: Once the courier shows delivery, returns take 2–4 business days to process and for the refund to appear on your account (processing time may vary by payment provider).
Note: Any delays that occur during the return shipment (late drop-off, transit delays, missed scans, etc.) may affect when your refund is processed.
Refunds & late returns
- Refunds will not be issued until the return is marked delivered by the courier.
- If you return after the 10-day label window, a late-return fee will be deducted from your refund.
- Restocking fee (5.5%) — when applicable — will be deducted from the refund amount. We will not charge your card separately for restocking.
- If an item is confirmed damaged in transit or stolen and we issued the label for you, the restocking fee will be waived.
Quick tips to avoid problems
- Return the package as soon as you receive the label — ideally the same day.
- Keep the tracking number and monitor the courier tracking page until delivery is confirmed.
- If you experience delays, notify us immediately at help@applerokstore.com so we can assist.