Shipping and Delivery Questions
Applerok Shipping & Delivery Questions
1. Is shipping insurance required?
No, shipping insurance is optional and can be added during checkout for extra protection.
2. My order hasn't shipped yet. What do I do?
If your order hasn't shipped yet, it could be due to a delay or an issue with your account. Contact us promptly via phone or email to resolve the matter.
3. How long is free shipping?
Free shipping typically takes 7–10 business days.
4. Do you offer expedited shipping?
Yes, we offer expedited and overnight shipping options at checkout for an additional fee.
5. Can I track my shipment?
Yes, once your order ships, a tracking number will be emailed to you. You can use this to follow your shipment's progress.
6. What carriers do you use?
We primarily ship via UPS, FedEx, and USPS, depending on the package size, weight, and delivery destination.
7. Do you ship internationally?
No, currently Applerok only ships within the United States and U.S. territories.
8. What if my package is lost?
If your package appears lost, please contact our support team as soon as possible. If you purchased shipping insurance, you may be eligible for a replacement or refund.
9. What if my item arrives damaged?
If your item arrives damaged, contact us within 48 hours of delivery with photos of the item and packaging. We’ll assist you with a replacement or refund.
10. Can I change the shipping address after placing an order?
In some cases, yes. Contact us immediately to request an address change before the item ships.
11. Do you ship to P.O. boxes?
We do ship to P.O. boxes via USPS. Larger items may require a physical street address.
12. Will I receive all items in one shipment?
Not always. Depending on availability, your order may arrive in multiple shipments. You’ll receive tracking numbers for each package.
13. Do you offer curbside or white-glove delivery?
For oversized or heavy items, we offer freight and white-glove delivery options at checkout, where available.
14. What happens if I miss a delivery?
If a delivery is missed, carriers typically make 1–2 additional attempts or leave a notice with instructions. Contact the carrier directly or reach out to us for help.
15. Can I schedule a delivery time?
Scheduled deliveries are available for large or freight orders. You will be contacted by the carrier to arrange a delivery window once the item ships.
Contact Information
Phone: (833) 486-3692
Email: help@applerokstore.com
Website: https://applerokstore.com