Warranty & Return Questions
Warranty & Return FAQs
1. How long do I have to make a return?
After you receive your products, you have 180 days to request a return and 10 days to return a product once a return is in progress and a label has been issued.
2. Will I have to pay for the return costs?
Generally, no. However, we may deduct some of the final refund depending on shipping costs.
3. Will a return be accepted after 10 days of a label being issued and it being late?
Generally no. After 10 business days, your return is considered late. It may still be accepted, but a refund usually would not be issued.
4. How much is the restocking fee?
It can be anywhere from 5–10% depending on your situation, location, and return reason.
5. What items are non-returnable?
Customized products, final sale items, and items damaged due to misuse or neglect are not eligible for return.
6. Can I exchange a product instead of returning it?
We do not offer direct exchanges. You can return the item and place a new order separately.
7. How do I start a return?
Contact our support team at help@applerokstore.com or call us at (833) 486-3692. You’ll receive instructions and a return label if your return is approved.
8. How long does it take to process a refund?
Once your return is received and inspected, refunds are usually processed within 5–7 business days.
9. What if my product arrives damaged or defective?
Please contact us within 7 days of receiving the item. We will arrange a replacement or full refund.
10. Do you offer warranties on your products?
Yes, most of our products come with a 1-year limited warranty. Please refer to the product page or contact support for specific warranty details.
For more information, visit applerokstore.com
Email: help@applerokstore.com | Phone: (833) 486-3692
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